One of the most important things I do as your Representative is to help with federal agency issues. Although my office cannot override the decisions made by a federal agency, we can inquire on a constituent’s behalf to get questions answered, find solutions, or just cut through the red tape.
Regardless of which federal agency you need help with, my office will need a completed Privacy Release Form. By electronically completing and signing the form, you grant us permission to contact the appropriate federal agency on your behalf in accordance with the Privacy Act of 1974 (5 U.S.C. § 552a). Please note that you should receive an email with a confirmation number if your form was successfully submitted. If you don’t receive a confirmation email, you should contact our office.
If you are unable to submit a Privacy Release Form electronically, please contact our office and a member of staff will send you a form via email or mail.
Once we receive your Privacy Release Form, a member of my casework team will contact you directly via email within 2-3 business days. At that time, you will receive an estimated timeline for resolving your case.
Please see below for answers to some frequently asked questions and agency-specific information to include in your form. If you have trouble accessing the Privacy Release Form, or if you have general questions, please call our Orange County office at (949) 668-6600 or email casework.katieporter@mail.house.gov.
Click here to request help with a federal agency.
For Afghanistan-related casework requests, please see the Agency-Specific Information section below for more information.
Frequently Asked Questions
What can congressional caseworkers help me with?
Congressional caseworkers can help you resolve issues that involve federal agencies. Our main role is to act as a liaison between you and a federal agency by contacting them on your behalf.
If an agency isn’t responding to you, we can help you get answers. Or if an agency made a mistake, such as miscalculating your stimulus payment or Social Security benefits, we can help correct it. We commonly help constituents with things like scheduling emergency passport appointments, getting their stimulus payments or tax refunds from the IRS, or getting status updates on an immigration or visa application.
We’ve closed over 5,200 cases and saved more than $15.78 million for Orange County families. If you aren’t sure if your issue is something we can help with, please don’t hesitate to reach out to our casework team at casework.katieporter@mail.house.gov or call our District Office at 949-668-6600. You can also find a full list of federal agencies here.
What information should I include when describing my problem?
Please describe what happened, as well as the outcome you hope to achieve. If possible, please provide a brief timeline of your experience with the federal agency and any relevant case numbers. For issues involving a passport agency, the Internal Revenue Services, the Small Business Administration, or U.S. Citizenship and Immigration Services, please see below for additional agency-specific information to include.
Can you ask a federal agency to change their decision?
Our casework team can help you obtain fair and timely resolutions to matters involving federal agencies. We specialize in cutting through red tape and helping you get answers when an agency is unresponsive. Once an agency makes a final determination, however, we must defer to their judgment. At that point, you may want to seek legal advice or assistance from an organization authorized by the federal government.
Can you provide legal advice or help me find a lawyer?
Sometimes federal agency issues require the assistance of counsel, but as congressional caseworkers we are restricted from providing legal advice or referring you to any specific attorney or law firm. For help finding legal assistance, you can contact the California State Bar at (213) 765-1000 or visit their website HERE. For legal assistance with U.S. Citizenship and Immigration Services (USCIS), please visit their website HERE.
When can I expect to hear back from a caseworker?
After submitting a Privacy Release Form to our office, you can expect to hear from a member of our casework team within 2-3 business days. If you do not receive a response within 3 business days, please email the casework team at casework.katieporter@mail.house.gov or call our Orange County office at (949) 668-6600. If you submitted a Privacy Release Form digitally, please include your confirmation number when following up.
Can you help me with a state agency?
Since Congresswoman Porter serves on the federal level, our casework team is able to assist constituents with federal agencies. For issues involving a state agency, we recommend that you contact your state representative because they represent you on the state level and can assist you more directly than we can. If you need assistance contacting your state representative, please feel free to call our office at (949) 668-6600. We work closely with state and local government offices and we are always happy to help you get in touch with the best person to help.
Agency-Specific Information
Afghanistan-Related Requests
Please complete the form in your name. In the “description of the problem” section of the form, please provide the following information for each person in Afghanistan who needs assistance:
- Full Name
- Date of Birth
- Current Location
- Immigration Status (U.S. Citizen / Legal Permanent Resident / approved or pending visa application): If they have a pending visa application, please specify the type of visa and the application number, if known.
Please only submit the privacy release form once, even if you are requesting assistance for multiple people or families. If you have any questions, please call our office at (949) 668-6600.
Passport Agencies
Please provide us with the following information:
- Date of travel
- Planned destination
- Reason for travel (tourism, visiting family, business, etc.)
- Application locator number, if known. If you do not have a locator number, please provide us with the date you submitted your application
- Proof of travel, if you are requesting an appointment
If you are submitting a Privacy Release Form on behalf of your minor child, please fill out the form in their name and with their information. Please provide us with your name and contact information in the description of the problem to let us know that you are submitting the form on your child’s behalf.
Internal Revenue Service (IRS)
For help with Economic Impact Payments, please specify which round of payments you need help with. Please also provide us with the latest status of your 2020 tax return and copies of any notices you may have received about your Economic Impact Payment.
For help with a tax refund, please specify the tax year(s) you need help with, the filing date, and whether you filed electronically or by mail.
Small Business Administration (SBA)
For help with an Economic Injury Disaster Loan (EIDL) or a loan through the Paycheck Protection Program (PPP), please include your application # and the name of your business.
U.S. Citizenship and Immigration Services (USCIS)
Please provide us with the following information:
- Form number
- Application receipt number
- Receipt date (please note that this is different from a priority date)
- The service center or field office where your case is currently located
- A copy of your original receipt, if possible
If you’re unsure where to find this information on your receipt, please see the USCIS guide here.
Please note that we cannot contact USCIS for a status update if your application is within processing time, unless your case falls under one of USCIS’s expedite criteria. In that case, we will ask you to provide documents that support your need for expedited processing. We will always do our best to get your application considered as quickly as possible, but please note that USCIS decisions about whether a case qualifies for expedited processing are final. If you feel you have been treated unfairly, you may want to seek assistance from a representative authorized by USCIS and the Department of Justice.
For USCIS cases, the privacy release form must be signed by the Petitioner, not the Beneficiary.
If your receipt number begins with IOE, please provide us with the service center where your case is currently located in the description box. This can be found on the bottom, left-hand corner of your latest receipt notice.
