How We've Helped

Need help with a federal agency? Our office may be able to help. We’ve helped hundreds of Orange County families get timely answers from the Internal Revenue Service, the Social Security Administration, Veterans Affairs, and other federal agencies. In order to better serve you, our office compiled these letters from community members to shed light on the types of problems we can help resolve.

My name is Shinee Santhakumar. I came to this country along with my husband and two kids in 2007, and we have been here for 13 years. We are one of the Indian families affected by the Green Card backlog, so we have to renew our visas every three years. For the current renewal, the processing time is so long because of COVID-19 & USCIS closure. I was almost on the verge of losing my job, so I reached out to Congresswoman Porter’s office. I got an immediate response and they followed through until my visa was renewed. I am so thankful to Congresswoman Porter and her team for helping me in this crucial time.

Shinee, Rancho Santa Margarita

We electronically filed our taxes in March 2019. After numerous attempts to receive a response from the IRS explaining why our refund wasn't returned to us, we ask for help from Congresswoman Porter’s office. We were amazed that a response was in our mailbox within less than 24 hours. In addition, the staff maintained this level of responsiveness throughout the almost three months of work on our behalf. This compares to not receiving anything but a form letter after trying to work with her predecessor. While our issue is still not cleared, we are confident that it will be something Congresswoman Porter’s staff cares about and will not be forgotten until it is settled. We sincerely appreciate how we are treated and the professional nature with which our concerns are handled by every person in the congressional offices both locally and in Washington, DC.

Robert and Loraine, Mission Viejo

I want to thank Congresswoman Katie Porter and her staff for the assistance they provided with getting my son Keith his passport. He applied for a renewal in March of this year for our trip to Vancouver in July. The pandemic caused delays in acquiring the needed passport. Within a week we received word from Congresswoman Porter’s office that his passport was forthcoming. It has arrived and we are grateful for the service provided. Thank you again for all your work.

David, Foothill Ranch

On September 29, 2019, I applied for VA survivors’ pension benefits for my 95-years-young Mama. For more than seven months, I inquired about the status of her claim and was repeatedly told it was in the processing phase. Eventually, I asked when I could expect a decision, and was told November 2020. I began to lose hope. Fortunately, my husband suggested I write my Mama’s Member of Congress to ask for help. When I investigated, lo and behold, I discovered her representative was none other than Congresswoman Katie Porter-- one of my She-roes! Feeling more optimistic armed with this knowledge, on May 12, 2020, I completed the necessary online forms. Within days, I received an acknowledgement from Rep. Porter’s office. Fifteen days later, Congresswoman Porter’s office contacted me stating that the VA had reached a favorable decision and that my Mama would receive her monthly pension benefit AND a retroactive payment. Needless to say, I am overjoyed with this outcome. I am afraid the benefit application would still be in bureaucratic limbo but for the professional, speedy and effective action of Congresswoman Porter and her staff.

Priscilla, on behalf of her mother in Lake Forest